Refund Policy

EXCAVO provides digital subscription-based access to premium TradingView indicators. Because our products are digital in nature and access is granted immediately upon payment confirmation, all sales are generally considered final.

We want every customer to be satisfied with their purchase. This Refund Policy outlines the circumstances under which a refund may be considered.

EXCAVO subscriptions grant access to digital products (TradingView indicator scripts). Once payment is confirmed and indicator access is granted to your TradingView account, the digital product has been delivered.

In accordance with standard digital goods policies, we do not provide automatic refunds. Cryptocurrency payments are processed through third-party payment providers (NOWPayments) and are inherently non-reversible due to the nature of blockchain transactions.

If you experience a legitimate issue with your subscription within 7 days of purchase, you may submit a refund request for our review. Each request is evaluated on a case-by-case basis.

To submit a request, contact our support team via Telegram or the in-app support chat with your order ID, email address, and a description of the issue.

Technical failure: If our system fails to grant TradingView indicator access within 48 hours after payment confirmation and our team is unable to resolve the issue.

Duplicate payment: If you were charged twice for the same subscription period due to a system error.

Unauthorized transaction: If you can demonstrate that a payment was made without your authorization (subject to verification).

Change of mind after purchase or after indicator access has been granted.

Dissatisfaction with trading results. Our indicators are analytical tools; they do not guarantee profits, and trading outcomes depend on many factors beyond our control.

Failure to use the subscription during the active period. Unused subscription time is not refundable.

Price changes. If EXCAVO changes its pricing after your purchase, this does not entitle you to a refund of the difference.

Third-party issues, including TradingView platform outages, broker failures, internet connectivity problems, or device compatibility issues that are not within EXCAVO's control.

All payments are processed in cryptocurrency via NOWPayments. Cryptocurrency transactions are irreversible by design. If a refund is approved, it will be issued in USDT to the wallet address you provide, at the equivalent value at the time of refund processing.

EXCAVO is not responsible for any losses due to cryptocurrency price fluctuations between the time of payment and refund.

Network fees associated with the refund transaction may be deducted from the refund amount.

EXCAVO subscriptions do not auto-renew. Your subscription is active for the purchased period (monthly, semi-annual, or annual), and you must manually renew to continue access.

Since there is no auto-renewal, there is no need to "cancel" your subscription. Simply do not renew when your current period expires. TradingView indicator access will be revoked at the end of your subscription period.

Step 1: Contact our support team within 7 days of your purchase via Telegram or the in-app support chat.

Step 2: Provide your order ID, registered email address, TradingView username, and a detailed description of the issue.

Step 3: Our team will review your request within 3 business days and respond with a decision.

Step 4: If approved, the refund will be processed within 7 business days to the cryptocurrency wallet address you provide.