Privacy Policy
Last updated: March 20, 2026
1. Information We Collect
When you create an account, we collect your name, email address, and TradingView username. When you make a purchase, payment information is processed by our third-party payment providers and is not stored on our servers. We also collect basic usage data such as login times and pages visited to improve our service.
2. How We Use Your Information
We use your information to provide and maintain our services, process subscriptions, grant TradingView indicator access, send transactional emails (verification, password reset, subscription updates), improve our platform, and communicate important service updates.
3. Data Storage and Security
Your data is stored securely using industry-standard encryption. Passwords are hashed using bcrypt and are never stored in plain text. We use HTTPS for all communications. Our database is hosted on Supabase with PostgreSQL, and our platform is deployed on Vercel with automatic SSL certificates.
4. Third-Party Services
We use the following third-party services that may have access to certain data: Supabase (database hosting), Vercel (platform hosting), Resend (transactional emails), and payment processors for subscription management. Each service has their own privacy policy governing data handling.
5. Cookies
We use essential cookies for authentication and session management. These cookies are necessary for the platform to function and cannot be disabled. We do not use advertising or tracking cookies.
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data only when required by law, to protect our rights, or with service providers who assist in operating our platform (under strict confidentiality agreements).
7. Your Rights
You have the right to access, update, or delete your personal information through your dashboard settings. You may request a complete data export or account deletion by contacting us. We will process such requests within 30 days.
8. Data Retention
We retain your account data for as long as your account is active. After account deletion, we may retain certain data for up to 90 days for legal and accounting purposes. Payment records are retained as required by applicable tax laws.
9. Children
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on our platform. Your continued use of our services after changes constitutes acceptance.
11. Contact
For privacy-related questions or requests, contact us at support@excavo.com or through our Telegram channel.